/* ==========================================================================
   KAVVI LUXURY CONTACT GATEWAYS & AI CONCIERGE CHAT (2026-09-30)
   Obsidian-Mint Design System · Production Grade
   ========================================================================== */

html.kvc-on #root {
  display: none !important;
}

html.kvc-on,
html.kvc-on body {
  background: #060C0B !important;
  color: #E8F1EC;
  margin: 0;
  padding: 0;
  min-height: 100vh;
  min-height: 100dvh;
  font-family: 'Inter Variable', 'Inter', 'Noto Sans Arabic', system-ui, -apple-system, sans-serif;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

.kvc-wrap {
  --kvc-bg: #060C0B;
  --kvc-canvas: #091311;
  --kvc-surface: rgba(13, 24, 21, 0.72);
  --kvc-surface-hover: rgba(18, 34, 30, 0.88);
  --kvc-surface-active: rgba(22, 42, 37, 0.95);
  --kvc-card-border: rgba(180, 230, 200, 0.12);
  --kvc-card-border-hover: rgba(107, 199, 155, 0.38);
  --kvc-card-border-glow: rgba(107, 199, 155, 0.55);
  --kvc-mint: #6BC79B;
  --kvc-mint-light: #C8F5AD;
  --kvc-mint-glow: rgba(107, 199, 155, 0.22);
  --kvc-text: #EDF6F1;
  --kvc-text-muted: #95ADA2;
  --kvc-text-subtle: #698377;
  --kvc-radius-lg: 20px;
  --kvc-radius-md: 14px;
  --kvc-radius-sm: 10px;
  --kvc-radius-pill: 9999px;
  --kvc-shadow-card: 0 16px 40px -12px rgba(0, 0, 0, 0.65), 0 0 0 1px var(--kvc-card-border);
  --kvc-shadow-hover: 0 24px 50px -12px rgba(0, 0, 0, 0.8), 0 0 28px -6px var(--kvc-mint-glow);

  min-height: 100vh;
  min-height: 100dvh;
  display: flex;
  flex-direction: column;
  position: relative;
  z-index: 10;
  box-sizing: border-box;
  background:
    radial-gradient(circle 800px at 50% -10%, rgba(107, 199, 155, 0.12), transparent 70%),
    radial-gradient(circle 600px at 90% 80%, rgba(85, 184, 150, 0.06), transparent 70%),
    radial-gradient(circle 600px at 10% 70%, rgba(200, 245, 173, 0.05), transparent 70%),
    #060C0B;
  overflow-x: hidden;
}

/* Subtle grid ambient texture */
.kvc-wrap::before {
  content: '';
  position: fixed;
  inset: 0;
  background-image:
    linear-gradient(to right, rgba(255, 255, 255, 0.02) 1px, transparent 1px),
    linear-gradient(to bottom, rgba(255, 255, 255, 0.02) 1px, transparent 1px);
  background-size: 48px 48px;
  mask-image: radial-gradient(ellipse 90% 70% at 50% 20%, #000 30%, transparent 85%);
  -webkit-mask-image: radial-gradient(ellipse 90% 70% at 50% 20%, #000 30%, transparent 85%);
  pointer-events: none;
  z-index: 0;
}

/* RTL / LTR typography & directional flip */
[dir="rtl"] .kvc-wrap { direction: rtl; text-align: right; }
[dir="ltr"] .kvc-wrap { direction: ltr; text-align: left; }
[dir="rtl"] .kvc-flip { transform: scaleX(-1); }

/* ---- Top Navigation Bar ---- */
.kvc-nav {
  position: sticky;
  top: 0;
  z-index: 50;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 28px;
  max-width: 1140px;
  width: 100%;
  margin: 0 auto;
  box-sizing: border-box;
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-bottom: 1px solid rgba(255, 255, 255, 0.04);
}

.kvc-brand {
  display: flex;
  align-items: center;
  gap: 12px;
  text-decoration: none;
  color: var(--kvc-text);
  font-size: 19px;
  font-weight: 700;
  letter-spacing: -0.02em;
  transition: opacity 0.2s ease;
}
.kvc-brand:hover { opacity: 0.9; }
.kvc-brand svg.kvc-mark { height: 32px; width: 32px; flex-shrink: 0; }
.kvc-brand-badge {
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  padding: 3px 8px;
  border-radius: var(--kvc-radius-pill);
  background: rgba(107, 199, 155, 0.12);
  color: var(--kvc-mint);
  border: 1px solid rgba(107, 199, 155, 0.28);
}

.kvc-nav-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.kvc-btn-ghost {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid var(--kvc-card-border);
  color: var(--kvc-text);
  padding: 8px 15px;
  border-radius: var(--kvc-radius-md);
  font-size: 13.5px;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.2s cubic-bezier(0.16, 1, 0.3, 1);
  text-decoration: none;
  white-space: nowrap;
}
.kvc-btn-ghost:hover {
  background: var(--kvc-surface-hover);
  border-color: rgba(107, 199, 155, 0.35);
  color: #fff;
  transform: translateY(-1px);
}
.kvc-btn-ghost svg { width: 15px; height: 15px; opacity: 0.85; flex-shrink: 0; }

.kvc-btn-primary {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: linear-gradient(135deg, #C8F5AD 0%, #6BC79B 100%);
  color: #081611;
  border: none;
  padding: 9px 18px;
  border-radius: var(--kvc-radius-md);
  font-size: 14px;
  font-weight: 700;
  letter-spacing: -0.01em;
  cursor: pointer;
  transition: all 0.22s cubic-bezier(0.16, 1, 0.3, 1);
  text-decoration: none;
  box-shadow: 0 4px 18px rgba(107, 199, 155, 0.25);
  white-space: nowrap;
}
.kvc-btn-primary:hover {
  filter: brightness(1.06);
  transform: translateY(-1.5px);
  box-shadow: 0 8px 24px rgba(107, 199, 155, 0.38);
}
.kvc-btn-primary svg { width: 16px; height: 16px; flex-shrink: 0; }

/* ---- Page Container ---- */
.kvc-container {
  max-width: 1100px;
  width: 100%;
  margin: 0 auto;
  padding: 24px 24px 64px;
  box-sizing: border-box;
  flex: 1;
  position: relative;
  z-index: 1;
}

/* Header Section */
.kvc-header {
  text-align: center;
  margin-bottom: 40px;
  padding-top: 12px;
}
.kvc-header-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 6px 14px;
  border-radius: var(--kvc-radius-pill);
  background: rgba(107, 199, 155, 0.08);
  border: 1px solid rgba(107, 199, 155, 0.24);
  color: var(--kvc-mint);
  font-size: 13px;
  font-weight: 600;
  margin-bottom: 16px;
}
.kvc-title {
  font-size: clamp(30px, 4.5vw, 46px);
  font-weight: 800;
  letter-spacing: -0.03em;
  line-height: 1.15;
  margin: 0 0 14px;
  color: #FFFFFF;
}
.kvc-title em {
  font-style: italic;
  font-family: 'Instrument Serif', Georgia, serif;
  font-weight: 400;
  color: var(--kvc-mint-light);
  letter-spacing: 0;
}
.kvc-subtitle {
  font-size: 16px;
  line-height: 1.6;
  color: var(--kvc-text-muted);
  max-width: 620px;
  margin: 0 auto;
}

/* ---- Bento Grid Layout ---- */
.kvc-bento {
  display: grid;
  grid-template-columns: repeat(12, 1fr);
  gap: 20px;
  margin-bottom: 32px;
}

/* Card Base */
.kvc-card {
  background: var(--kvc-surface);
  backdrop-filter: blur(28px) saturate(170%);
  -webkit-backdrop-filter: blur(28px) saturate(170%);
  border: 1px solid var(--kvc-card-border);
  border-radius: var(--kvc-radius-lg);
  box-shadow: var(--kvc-shadow-card);
  transition: all 0.25s cubic-bezier(0.16, 1, 0.3, 1);
  position: relative;
  overflow: hidden;
}
.kvc-card:hover {
  background: var(--kvc-surface-hover);
  border-color: var(--kvc-card-border-hover);
  box-shadow: var(--kvc-shadow-hover);
  transform: translateY(-2px);
}

/* ---- Hero Bento: AI Concierge ---- */
.kvc-hero-bento {
  grid-column: span 12;
  padding: 32px 36px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 32px;
  background:
    radial-gradient(circle 360px at 15% 30%, rgba(107, 199, 155, 0.16), transparent 70%),
    linear-gradient(135deg, rgba(16, 30, 26, 0.85) 0%, rgba(10, 20, 18, 0.95) 100%);
  border: 1px solid rgba(107, 199, 155, 0.28);
}
.kvc-hero-bento:hover {
  border-color: rgba(107, 199, 155, 0.55);
}
.kvc-hero-left {
  flex: 1;
  min-width: 0;
}
.kvc-concierge-badge {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: rgba(37, 211, 102, 0.12);
  border: 1px solid rgba(37, 211, 102, 0.32);
  color: #55ef88;
  padding: 5px 13px;
  border-radius: var(--kvc-radius-pill);
  font-size: 12.5px;
  font-weight: 600;
  margin-bottom: 14px;
}
.kvc-pulse-dot {
  width: 8px;
  height: 8px;
  background-color: #25d366;
  border-radius: 50%;
  box-shadow: 0 0 10px #25d366;
  animation: kvc-pulse 2s infinite ease-in-out;
  flex-shrink: 0;
}
@keyframes kvc-pulse {
  0% { transform: scale(0.9); opacity: 0.6; }
  50% { transform: scale(1.35); opacity: 1; }
  100% { transform: scale(0.9); opacity: 0.6; }
}

.kvc-hero-heading {
  font-size: clamp(22px, 3vw, 28px);
  font-weight: 800;
  margin: 0 0 8px;
  color: #FFFFFF;
  letter-spacing: -0.02em;
}
.kvc-hero-sub {
  font-size: 14.5px;
  line-height: 1.6;
  color: var(--kvc-text-muted);
  margin: 0 0 20px;
  max-width: 600px;
}

/* Prompt Teaser Chips inside Hero */
.kvc-hero-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.kvc-hero-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 13px;
  border-radius: var(--kvc-radius-pill);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: var(--kvc-text);
  font-size: 12.5px;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.2s ease;
}
.kvc-hero-chip:hover {
  background: rgba(107, 199, 155, 0.15);
  border-color: rgba(107, 199, 155, 0.4);
  color: var(--kvc-mint-light);
  transform: translateY(-1px);
}
.kvc-hero-chip svg { width: 12px; height: 12px; opacity: 0.8; }

.kvc-hero-right {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
  flex-shrink: 0;
}
.kvc-hero-cta-btn {
  padding: 14px 30px;
  font-size: 15.5px;
  border-radius: var(--kvc-radius-md);
  box-shadow: 0 8px 30px rgba(107, 199, 155, 0.35);
}
.kvc-hero-note {
  font-size: 12px;
  color: var(--kvc-text-subtle);
  display: flex;
  align-items: center;
  gap: 5px;
}

/* ---- Social Gateways (6 columns each) ---- */
.kvc-gateway-bento {
  grid-column: span 6;
  padding: 24px 26px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}
@media (max-width: 768px) {
  .kvc-gateway-bento { grid-column: span 12; }
}

.kvc-gw-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  margin-bottom: 14px;
}
.kvc-gw-brand-group {
  display: flex;
  align-items: center;
  gap: 14px;
}

/* Luxury Duotone Frosted Icon Wrap */
.kvc-icon-wrap {
  width: 52px;
  height: 52px;
  border-radius: var(--kvc-radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: all 0.25s ease;
  position: relative;
}
.kvc-icon-wrap svg {
  width: 26px;
  height: 26px;
  transition: transform 0.25s ease;
}
.kvc-card:hover .kvc-icon-wrap svg {
  transform: scale(1.08);
}

/* Platform-specific luxury themes */
.kvc-icon-wa {
  background: radial-gradient(circle at 30% 30%, rgba(37, 211, 102, 0.24), rgba(18, 38, 28, 0.6));
  border: 1px solid rgba(37, 211, 102, 0.35);
  color: #25D366;
  box-shadow: 0 4px 16px rgba(37, 211, 102, 0.14);
}
.kvc-icon-ig {
  background: radial-gradient(circle at 30% 30%, rgba(225, 48, 108, 0.24), rgba(40, 20, 32, 0.6));
  border: 1px solid rgba(225, 48, 108, 0.35);
  color: #FF5A92;
  box-shadow: 0 4px 16px rgba(225, 48, 108, 0.14);
}
.kvc-icon-tt {
  background: radial-gradient(circle at 30% 30%, rgba(0, 242, 254, 0.22), rgba(254, 44, 85, 0.18), rgba(16, 26, 32, 0.6));
  border: 1px solid rgba(0, 242, 254, 0.38);
  color: #FFFFFF;
  box-shadow: 0 4px 16px rgba(0, 242, 254, 0.16);
}
.kvc-icon-fb {
  background: radial-gradient(circle at 30% 30%, rgba(24, 119, 242, 0.24), rgba(16, 28, 48, 0.6));
  border: 1px solid rgba(24, 119, 242, 0.35);
  color: #3B92FF;
  box-shadow: 0 4px 16px rgba(24, 119, 242, 0.14);
}
.kvc-icon-email {
  background: radial-gradient(circle at 30% 30%, rgba(200, 245, 173, 0.24), rgba(20, 36, 30, 0.6));
  border: 1px solid rgba(200, 245, 173, 0.35);
  color: var(--kvc-mint-light);
  box-shadow: 0 4px 16px rgba(200, 245, 173, 0.14);
}

.kvc-gw-meta {
  flex: 1;
  min-width: 0;
}
.kvc-gw-title-row {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 4px;
}
.kvc-gw-title {
  font-size: 18px;
  font-weight: 700;
  color: #FFFFFF;
  margin: 0;
  letter-spacing: -0.01em;
}
.kvc-gw-verified {
  width: 15px;
  height: 15px;
  color: var(--kvc-mint);
  flex-shrink: 0;
}
.kvc-gw-handle-pill {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 3px 9px;
  border-radius: var(--kvc-radius-pill);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.08);
  font-size: 12.5px;
  color: var(--kvc-mint-light);
  font-family: ui-monospace, monospace;
}

.kvc-gw-desc {
  font-size: 13.5px;
  line-height: 1.55;
  color: var(--kvc-text-muted);
  margin: 0 0 18px;
  flex: 1;
}

.kvc-gw-actions {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-top: auto;
}
.kvc-gw-launch {
  flex: 1;
  padding: 10px 16px;
  font-size: 13.5px;
  font-weight: 600;
  border-radius: var(--kvc-radius-md);
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  transition: all 0.22s ease;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.09);
  color: #FFFFFF;
}
.kvc-gw-launch:hover {
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(255, 255, 255, 0.2);
  transform: translateY(-1px);
}
.kvc-gw-launch svg { width: 15px; height: 15px; }

/* Dedicated launch styles per channel */
.kvc-launch-wa:hover {
  background: rgba(37, 211, 102, 0.16);
  border-color: rgba(37, 211, 102, 0.45);
  color: #25D366;
}
.kvc-launch-ig:hover {
  background: rgba(225, 48, 108, 0.16);
  border-color: rgba(225, 48, 108, 0.45);
  color: #FF5A92;
}
.kvc-launch-tt:hover {
  background: rgba(0, 242, 254, 0.16);
  border-color: rgba(0, 242, 254, 0.45);
  color: #00F2FE;
}
.kvc-launch-fb:hover {
  background: rgba(24, 119, 242, 0.16);
  border-color: rgba(24, 119, 242, 0.45);
  color: #3B92FF;
}

.kvc-btn-copy {
  width: 40px;
  height: 40px;
  border-radius: var(--kvc-radius-md);
  background: rgba(255, 255, 255, 0.03);
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: var(--kvc-text-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all 0.2s ease;
  flex-shrink: 0;
}
.kvc-btn-copy:hover {
  background: rgba(255, 255, 255, 0.08);
  border-color: rgba(255, 255, 255, 0.2);
  color: #FFFFFF;
}
.kvc-btn-copy svg { width: 16px; height: 16px; }

/* ---- Email Banner Bento (12 cols) ---- */
.kvc-email-bento {
  grid-column: span 12;
  padding: 22px 28px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
}
.kvc-email-info {
  display: flex;
  align-items: center;
  gap: 16px;
}
.kvc-email-texts strong {
  display: block;
  font-size: 16px;
  font-weight: 700;
  color: #FFFFFF;
  margin-bottom: 2px;
}
.kvc-email-texts small {
  color: var(--kvc-text-muted);
  font-size: 13px;
  font-family: ui-monospace, monospace;
}
.kvc-email-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

/* ==========================================================================
   CUSTOMER SERVICE CHAT ROOM VIEW (/contact/chat)
   ========================================================================== */
.kvc-chat-view {
  display: flex;
  flex-direction: column;
  height: 100vh;
  height: 100dvh;
  overflow: hidden;
}

.kvc-chat-head {
  padding: 14px 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid rgba(255, 255, 255, 0.06);
  background: rgba(10, 18, 16, 0.85);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  z-index: 30;
}

.kvc-chat-agent {
  display: flex;
  align-items: center;
  gap: 12px;
}
.kvc-chat-avatar-orb {
  width: 40px;
  height: 40px;
  border-radius: var(--kvc-radius-md);
  background: linear-gradient(135deg, rgba(107, 199, 155, 0.25), rgba(200, 245, 173, 0.1));
  border: 1px solid rgba(107, 199, 155, 0.4);
  color: var(--kvc-mint-light);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  box-shadow: 0 0 16px rgba(107, 199, 155, 0.2);
}
.kvc-chat-avatar-orb svg { width: 20px; height: 20px; }

.kvc-chat-agent-info strong {
  display: block;
  font-size: 15px;
  font-weight: 700;
  color: #FFFFFF;
}
.kvc-chat-agent-info small {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: #55ef88;
  font-weight: 500;
}

/* Chat Message Stream */
.kvc-chat-body {
  flex: 1;
  overflow-y: auto;
  padding: 24px 20px 100px;
  display: flex;
  flex-direction: column;
  gap: 18px;
  max-width: 820px;
  width: 100%;
  margin: 0 auto;
  box-sizing: border-box;
}

/* Message Bubbles */
.kvc-msg {
  display: flex;
  flex-direction: column;
  max-width: 82%;
  animation: kvc-fade-in 0.25s cubic-bezier(0.16, 1, 0.3, 1);
}
@keyframes kvc-fade-in {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.kvc-msg-user {
  align-self: flex-end;
  margin-inline-start: auto;
}
.kvc-msg-user .kvc-msg-bubble {
  background: linear-gradient(135deg, #18382B 0%, #11281F 100%);
  border: 1px solid rgba(107, 199, 155, 0.45);
  color: #F4FAF6;
  border-radius: 18px 18px 4px 18px;
  padding: 13px 18px;
  box-shadow: 0 8px 24px -6px rgba(0, 0, 0, 0.5);
  font-size: 14.5px;
  line-height: 1.6;
}
[dir="rtl"] .kvc-msg-user .kvc-msg-bubble {
  border-radius: 18px 18px 18px 4px;
}

.kvc-msg-agent {
  align-self: flex-start;
  margin-inline-end: auto;
  display: flex;
  gap: 10px;
}
.kvc-agent-icon {
  width: 32px;
  height: 32px;
  border-radius: 10px;
  background: rgba(107, 199, 155, 0.12);
  border: 1px solid rgba(107, 199, 155, 0.3);
  color: var(--kvc-mint);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  margin-top: 2px;
}
.kvc-agent-icon svg { width: 16px; height: 16px; }

.kvc-msg-agent .kvc-msg-bubble {
  background: rgba(16, 30, 26, 0.78);
  backdrop-filter: blur(24px);
  -webkit-backdrop-filter: blur(24px);
  border: 1px solid rgba(255, 255, 255, 0.08);
  color: #E8F2EC;
  border-radius: 18px 18px 18px 4px;
  padding: 16px 20px;
  box-shadow: 0 8px 30px rgba(0, 0, 0, 0.4);
  font-size: 14.5px;
  line-height: 1.65;
}
[dir="rtl"] .kvc-msg-agent .kvc-msg-bubble {
  border-radius: 18px 18px 4px 18px;
}

/* Rich Markdown in Agent Replies */
.kvc-msg-bubble strong {
  color: #FFFFFF;
  font-weight: 700;
}
.kvc-msg-bubble ul, .kvc-msg-bubble ol {
  margin: 10px 0;
  padding-inline-start: 22px;
}
.kvc-msg-bubble li {
  margin-bottom: 6px;
}
.kvc-msg-bubble code {
  background: rgba(0, 0, 0, 0.35);
  border: 1px solid rgba(255, 255, 255, 0.08);
  padding: 2px 6px;
  border-radius: 4px;
  font-family: ui-monospace, monospace;
  font-size: 13px;
  color: var(--kvc-mint-light);
}
.kvc-msg-bubble a {
  color: var(--kvc-mint);
  text-decoration: underline;
  text-underline-offset: 3px;
}
.kvc-msg-time {
  font-size: 11px;
  color: var(--kvc-text-subtle);
  margin-top: 5px;
  padding: 0 4px;
}
.kvc-msg-user .kvc-msg-time { text-align: end; }

/* Typing animation */
.kvc-typing {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  background: rgba(16, 30, 26, 0.7);
  border: 1px solid rgba(255, 255, 255, 0.06);
  padding: 12px 18px;
  border-radius: 18px;
  align-self: flex-start;
}
.kvc-dot {
  width: 6px;
  height: 6px;
  background: var(--kvc-mint);
  border-radius: 50%;
  animation: kvc-bounce 1.4s infinite ease-in-out;
}
.kvc-dot:nth-child(1) { animation-delay: -0.32s; }
.kvc-dot:nth-child(2) { animation-delay: -0.16s; }
@keyframes kvc-bounce {
  0%, 80%, 100% { transform: scale(0.6); opacity: 0.4; }
  40% { transform: scale(1.15); opacity: 1; }
}

/* Chat Suggestion Chips */
.kvc-chips-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}
.kvc-chip-btn {
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.09);
  color: var(--kvc-text);
  padding: 7px 14px;
  border-radius: var(--kvc-radius-pill);
  font-size: 13px;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.2s ease;
  white-space: nowrap;
}
.kvc-chip-btn:hover {
  background: rgba(107, 199, 155, 0.14);
  border-color: rgba(107, 199, 155, 0.4);
  color: var(--kvc-mint-light);
  transform: translateY(-1px);
}

/* Chat Footer Composer */
.kvc-chat-foot {
  position: sticky;
  bottom: 0;
  padding: 14px 20px 20px;
  background: linear-gradient(to top, rgba(6, 12, 11, 0.98) 75%, transparent 100%);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  z-index: 30;
  max-width: 820px;
  width: 100%;
  margin: 0 auto;
  box-sizing: border-box;
}

.kvc-composer-form {
  display: flex;
  align-items: center;
  gap: 10px;
  background: rgba(16, 30, 26, 0.85);
  border: 1px solid rgba(180, 230, 200, 0.2);
  border-radius: var(--kvc-radius-lg);
  padding: 6px 8px 6px 16px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.6);
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
}
.kvc-composer-form:focus-within {
  border-color: rgba(107, 199, 155, 0.6);
  box-shadow: 0 12px 36px rgba(0, 0, 0, 0.7), 0 0 20px rgba(107, 199, 155, 0.25);
}

.kvc-textarea {
  flex: 1;
  background: transparent;
  border: none;
  color: #FFFFFF;
  font-family: inherit;
  font-size: 14.5px;
  line-height: 1.5;
  resize: none;
  outline: none;
  max-height: 120px;
  padding: 6px 0;
}
.kvc-textarea::placeholder {
  color: var(--kvc-text-subtle);
}

.kvc-send-btn {
  width: 42px;
  height: 42px;
  border-radius: var(--kvc-radius-md);
  background: linear-gradient(135deg, #C8F5AD 0%, #6BC79B 100%);
  color: #081611;
  border: none;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all 0.2s cubic-bezier(0.16, 1, 0.3, 1);
  flex-shrink: 0;
}
.kvc-send-btn:hover:not(:disabled) {
  filter: brightness(1.1);
  transform: scale(1.05);
}
.kvc-send-btn:disabled {
  opacity: 0.35;
  cursor: not-allowed;
  transform: none;
}
.kvc-send-btn svg { width: 17px; height: 17px; }

.kvc-chat-subfoot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-top: 8px;
  padding: 0 6px;
  font-size: 12px;
  color: var(--kvc-text-subtle);
}
.kvc-escalate-trigger {
  background: none;
  border: none;
  color: var(--kvc-mint);
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  text-decoration: underline;
  text-underline-offset: 3px;
  padding: 0;
}
.kvc-escalate-trigger:hover {
  color: var(--kvc-mint-light);
}

/* ==========================================================================
   VIP ESCALATION MODAL (Human Support Callback)
   ========================================================================== */
.kvc-modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.75);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
  z-index: 100;
  animation: kvc-fade-in 0.2s ease;
}

.kvc-modal-card {
  background: rgba(14, 26, 23, 0.94);
  border: 1px solid rgba(107, 199, 155, 0.35);
  border-radius: var(--kvc-radius-lg);
  max-width: 480px;
  width: 100%;
  padding: 28px 30px;
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.8), 0 0 30px rgba(107, 199, 155, 0.2);
  box-sizing: border-box;
}

.kvc-modal-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 6px;
}
.kvc-modal-head h3 {
  font-size: 20px;
  font-weight: 700;
  color: #FFFFFF;
  margin: 0;
}
.kvc-modal-close {
  background: none;
  border: none;
  color: var(--kvc-text-muted);
  cursor: pointer;
  padding: 4px;
  border-radius: 6px;
}
.kvc-modal-close:hover { color: #FFFFFF; }
.kvc-modal-close svg { width: 18px; height: 18px; }

.kvc-field {
  margin-bottom: 16px;
}
.kvc-field label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: var(--kvc-text);
  margin-bottom: 6px;
}
.kvc-input {
  width: 100%;
  background: rgba(0, 0, 0, 0.35);
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: var(--kvc-radius-sm);
  padding: 10px 14px;
  color: #FFFFFF;
  font-family: inherit;
  font-size: 14px;
  outline: none;
  box-sizing: border-box;
  transition: border-color 0.2s ease;
}
.kvc-input:focus {
  border-color: var(--kvc-mint);
}

.kvc-channel-pills {
  display: flex;
  gap: 8px;
}
.kvc-channel-pill {
  flex: 1;
  padding: 8px 10px;
  border-radius: var(--kvc-radius-sm);
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid rgba(255, 255, 255, 0.1);
  color: var(--kvc-text-muted);
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  text-align: center;
  transition: all 0.18s ease;
}
.kvc-channel-pill.is-selected {
  background: rgba(107, 199, 155, 0.16);
  border-color: rgba(107, 199, 155, 0.5);
  color: var(--kvc-mint-light);
}

/* Toast Copy Feedback */
.kvc-toast {
  position: fixed;
  bottom: 28px;
  left: 50%;
  transform: translateX(-50%) translateY(20px);
  background: rgba(18, 34, 29, 0.95);
  border: 1px solid rgba(107, 199, 155, 0.5);
  color: #FFFFFF;
  padding: 10px 20px;
  border-radius: var(--kvc-radius-pill);
  font-size: 13.5px;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 8px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.6), 0 0 20px rgba(107, 199, 155, 0.3);
  z-index: 1000;
  opacity: 0;
  pointer-events: none;
  transition: all 0.25s cubic-bezier(0.16, 1, 0.3, 1);
}
.kvc-toast.is-show {
  transform: translateX(-50%) translateY(0);
  opacity: 1;
}
.kvc-toast svg { width: 16px; height: 16px; color: var(--kvc-mint); }